Mayflower Care Home

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Meet Quality & Training Co-ordinator, Jackie

Jackie has been working at Mayflower for nearly three years as the Quality & Training Co-ordinator.

Jackie started her career in care, working around her young children, as a community carer. She worked within this role for five years, gaining experience and eventually working as a trainer for the company. Jackie would deliver mandatory training for all the carers, as well as setting up care packages for clients and generally overseeing the day to day running of the carers.

Jackie was keen to become a Care Home Manager, so she found an opportunity for a carer in a local care home. The home cared for those with complex behaviour following a dementia diagnosis. Jackie had only planned to be there for six months, but nine years later and now has Assistant Manager, she had gained a wealth of experience.

She was then seconded to another home within the group, as Assistant Manager, to support the home for six weeks. However, she ended up staying for 11 months, with three of those months as acting Home Manager. Following this role, Jackie has worked in several homes as Assistant Manager, with the group using her knowledge across a variety of their homes.

After 17 years with the same company, Jackie wanted to try something new and looked at coming out of the care sector completely. However, she tried a new role, but this lasted just 7 days – her heart was in care and that’s when she found Mayflower.

“I love my job here, and I am really passionate about Dementia care. I want to do all I can to educate and train this generation, as one day they may be caring for me.”

“Unfortunately a couple of my friends have recently been diagnosed with Dementia, but I’m lucky enough that they are happy to come into my training sessions and teach our carers first-hand about the disease. It really puts it into perspective for our carers/nurses to ask and to learn from someone who is living with Dementia.”

In her spare time, Jackie is busy with her two children and her six grandchildren, ranging from 3 months to 8 years old!

She is also quite the thrill seeker, having done quad biking, bungee-jumping and is already booked up to go on a Segway around Leeds Castle. Not so long-ago Jackie also used to play football, netball and took part in athletics – unfortunately, her ankles no longer allow her to do so much sport.

Jackie’s caring nature also extends to animals, with several pets at home. A tortoise, 52 budgies and a grey parrot called Ozzy! She is also super excited as a recent birthday present is to be a Zoo Keeper for a day at the local zoo.