Claudia spent nine years at Willows Care Home, our sister home in Romford, before coming to Mayflower Care Home as manager in January 2024. At Willows Claudia was promoted to manager right at the beginning of the pandemic. Her courageous leadership, careful management, attention to hygiene and infection control protocols were recognised at an industry level, gaining her the East of England Great British Care Awards’ Social Care Covid Hero Award in 2020.
Here at Mayflower Claudia is supported by clinical manager Stephanie Bacon and the rest of the Mayflower team.
“One of the most important things to us at Mayflower is to ensure that our residents feel completely at home.”
Claudia Ramsamy – Home Manager
Our home manager is supported by a multi-disciplinary team of nurses, carers, housekeeping, activities, facilities, administrative and catering staff who all receive regular in-house training from our learning and development team.
We offer high-quality nursing care and are also really proud to offer some of the best support and facilities in Kent for people experiencing the challenges that come with advanced dementia. Whatever our residents needs are, they come first here at Mayflower. After all, this is their home and our job is to support them to live their life as they choose, while ensuring that they are safe and well cared for.
That means looking after each resident’s clinical needs in a truly person-centred way. Often, that includes offering a level of support to their relatives, too. Our relationships with family members are vital as that may be the only way we can learn about a resident’s life history, as well as their all-important likes and dislikes.
We know how much our residents’ families appreciate the compassionate care that we provide to their loved ones. Many of them also become an important part of life here at Mayflower and they tell us what a difference we have made.
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